Challenge
Customer portals and agent apps changed monthly, while testing happened once a year and findings sat in spreadsheets without owners or deadlines.
Approach
We scoped risk-based testing for the internet-facing applications, introduced scanning with severity-based fix deadlines, and wired findings into the engineering team's ticketing so each one had an owner.
Outcome
Typical outcomes: fewer long-lived critical findings, testing aligned to releases, and a clear remediation trend leadership can report on.
This is an anonymised, representative scenario based on the type of work we do in this sector. It does not describe a specific client or guarantee a specific result.