Essential
Reliable break-fix and vendor liaison for stable estates.
- Remote support by phone, email and portal
- Vendor case logging and escalation
- Licence and renewal calendar
- Knowledge-base access
AMC & support
Annual maintenance for the security platforms you depend on
Defined response targets, proactive health checks, planned patching and one accountable team to escalate to the vendor on your behalf.
Professional
Proactive care with health checks, patching and named contacts.
- Everything in Essential
- Proactive health checks and tuning
- Planned patching and version upgrades
- Named engineer and service manager
- Quarterly service review
Enterprise
24x7 mission-critical coverage with the tightest response targets.
- Everything in Professional
- 24x7 critical-incident line
- Dedicated technical account manager
- Disaster-recovery and failover drills
- Monthly executive and technical reporting
Compare plans
What each plan commits us to
| Service level | Essential | Professional | Enterprise |
|---|---|---|---|
| Support hours | 8x5 business hours | 12x6 extended hours | 24x7x365 |
| Critical (P1) response | 4 business hours | 1 hour | 30 minutes |
| Critical (P1) resolution target | Next business day | 8 business hours | 4 hours (target) |
| On-site visits | On request (chargeable) | 2 per year | 4 per year + emergency |
| Health checks | Annual | Half-yearly | Quarterly |
| Patches and upgrades | Advisory | Included (planned windows) | Included, with change management |
| Named engineer | Pooled team | Yes | Yes |
| Vendor escalation | Included | Included | Included |
| Service reporting | Annual | Quarterly | Monthly |
These are our standard offers. Final scope, response targets and exclusions are set out in your AMC contract and may vary by product, vendor and location.
What an AMC covers
Designed around the full life of your tools
Break-fix and incident support
Phone, email and portal support with severity-based response targets and clear escalation paths.
Patching, upgrades and health checks
Planned maintenance windows, version upgrades, configuration reviews and tuning recommendations.
Vendor and licence management
We log and chase vendor cases, track entitlements and warn you before licences or support expire.
Platforms we commonly support
- EDR / XDR
- Firewalls & SASE
- SIEM & SOAR
- Identity & PAM
- Email security
- DLP & classification
- Vulnerability management
- Backup & recovery
Already own the tools?
Send us your product list and we will propose the right plan, whether or not you bought the licences through us.